Contract & delivery
Scope of application, how an order is formed, and each party's obligations before the service is provisioned.
Kvmzen · Legal
Before using this service,
please read this agreement
These Terms are established by Kvmzen, which reserves the right to revise them. Registering, logging in, placing an order, or otherwise using the cloud Mac service means you agree to be bound by these Terms and the then-effective Privacy Policy. Regarding fees, handling of overdue payments, service availability, and liability caps, these Terms control (except for mandatory legal protections for consumers or similar parties).
Structure
The document has three parts - jump to what you need
Each chapter keeps an anchor from #s1 to #s11 for easy reference and sharing.
Part I · Contract & delivery
From registration to provisioning, what each side is responsible for
This part explains the scope of these Terms, how an order is formed, and when resources are delivered.
General provisions and scope
1.1 These Terms constitute the complete agreement between you and Kvmzen ("we", "the platform") regarding the use of cloud Mac computing resources and related technical services. Plan descriptions, pricing rules, announcements published on the website, and order content confirmed by you all form supplementary parts of these Terms.
1.2 You confirm that you have full civil capacity or have obtained lawful authorization. If using the service on behalf of an organization, you warrant that you are authorized to bind that organization and accept corresponding responsibility.
1.3 To the extent permitted by law, we may, at our discretion, accept or decline registrations, orders, or customers from specific industries. For accepted orders, in cases of suspected fraud, overdue payment, violations, or force majeure, we may delay or cancel provisioning, and we bear no liability for loss of anticipated profits except as otherwise required by law.
1.4 The Privacy Policy and these Terms together form the complete agreement. Personal information processing is governed by the Privacy Policy; fees, service availability, liability caps, and dispute resolution are governed by these Terms. Please also read the Privacy Policy.
Service description and orders
2.1 The service is provided on an "as is" and "as available" basis. Specs, illustrations and performance descriptions on the pages are for reference when choosing a plan only, and do not constitute a guarantee of experience, throughput, or continuous uninterrupted operation for any specific use case, unless we separately provide a written SLA for that order.
2.2 An order you submit on the pricing page is an offer; we accept it upon confirming receipt of payment or sending an order success notice. For clear pricing errors, insufficient stock, or compliance reasons, we may decline the order in whole or in part, and any payment already received will be handled via the original payment method or as announced.
2.3 Where "order without logging in first" is supported, you must complete account binding and identity verification (where applicable) within the specified period, failing which we may withhold provisioning or terminate the resource; fees already paid are handled under Section 8 and the published rules.
2.4 After successful payment, provisioning depends on stock, region, risk review, upstream supply, and information/tickets you provide. Except where we make a written commitment, we do not guarantee a specific provisioning time; delays caused by your own delayed cooperation are your responsibility.
Part II · Usage & billing
Payment, login and acceptable use
This part covers billing cycles and renewal, account security obligations, and the division of responsibility for data and network usage.
Pricing, payment, and billing cycles
3.1 The price shown on the page at the time you place and complete your order controls. We may adjust published prices based on cost, exchange rates, taxes, or business strategy; such adjustments have no retroactive effect on orders already in effect and not yet expired, unless required by law or we give separate notice. Currency, payment processing fees and taxes are borne by you and the payment institution under local rules.
3.2 Daily billing is generally a one-time prepayment that does not auto-renew. For weekly/monthly/quarterly and other recurring cycles, unless you explicitly disable auto-renewal on the order page or in account settings, we may automatically charge the next cycle's fee under the published rules before the current cycle ends. You must ensure your payment method remains valid; an overdue payment is treated as a fundamental breach, and we may immediately suspend or reclaim resources without refunding fees for the period already consumed (except where mandated by law).
3.3 You must pay through payment channels designated by the platform. For chargeback abuse, payment reversal, or exploiting payment vulnerabilities, we may permanently refuse further transactions, recover amounts owed, and claim reasonable costs as compensation.
Account and security
4.1 Your account and all access credentials (including passwords, tokens, and API keys) are for your exclusive use and at your own risk. We are not liable for losses caused by leaked or shared credentials, or your failure to exercise reasonable care.
4.2 For contract performance, security audits and technical support, we may, with prior notice or without notice where the law does not require it, implement reasonable and necessary monitoring and access controls at the host, dashboard and metadata level; you must not obstruct freezes or record-keeping actions necessary for law-enforcement cooperation or the assertion of rights.
4.3 Where we have reasonable grounds to suspect unauthorized access, fraud, money laundering, prohibited content, or attack activity, we may, without prior notice, restrict login, throttle rate limits, freeze orders, suspend instances, or delete non-compliant snapshots until the risk is resolved or you complete additional verification. Any resulting business interruption or data unavailability does not constitute a breach on our part, except as otherwise provided by law.
4.4 Password reset and similar flows follow the real-time prompts on the site; we may upgrade verification methods (such as manual review) to protect account security.
Acceptable use and prohibited conduct
5.1 You warrant that your use of this service complies with all applicable laws and regulations, and that you will not use resources for any unlawful or infringing purpose. Prohibited conduct includes, without limitation:
- Conduct that is unlawful in any relevant jurisdiction, or that could expose the platform to administrative or criminal risk;
- Infringing others' intellectual property, privacy, reputation, or trade secrets, or distributing unlawful content;
- Unauthorized intrusion, scanning, crypto-mining, spam, network abuse, and attacks against third parties;
- Abusing promotions or the payment system through false identities, cash-out schemes, money laundering, or price manipulation.
5.2 Upon determining or reasonably suspecting a violation, we may unilaterally take measures including warnings, rate limiting, content removal/modification, suspension, termination, permanent account bans, reporting to competent authorities, and cooperating with evidence collection, and may, to the extent permitted by law, forfeit or offset prepaid fees equivalent to the breach as a reasonable estimate of liquidated damages. We are not obligated to confront you point-by-point before taking such measures, but may explain afterward without violating any investigative obligations.
Data, network, and IP
6.1 You are solely responsible for the legality, authorization and backup of data and applications within your instance. Except where directly caused by our willful misconduct or gross negligence and reasonably foreseeable, we are not liable for any data loss, corruption, or business interruption; you agree to establish your own offline or cross-region backups for business-critical scenarios.
6.2 Public network quality, upstream carrier routing, and third-party services are outside our control; except under a written SLA, we do not guarantee continuous latency, bandwidth utilization, or availability for any specific application.
6.3 Descriptions such as IP, bandwidth, and "dedicated" follow the product page and your order. If your unlawful or abusive conduct damages IP reputation, results in blocking, or causes an upstream provider to reclaim the resource, you bear the consequences and must replace the resource at cost (where applicable); we have no obligation to compensate you or any third party for indirect losses.
Part III · Changes & disputes
Termination, limits on liability, and governing law
This part explains service changes and termination, refund and compensation caps, how these Terms are revised, and dispute resolution and formal contact channels.
Service changes, interruption, and termination
7.1 For technical upgrades, capacity planning, compliance adjustments, supply-chain changes, or business strategy, we may change, replace, or discontinue certain features or regional availability, with reasonable advance notice via the website, dashboard, or email where practicable. If a change causes substantial harm that cannot be reasonably mitigated by an alternative, you may request a pro-rated refund for the unperformed portion (subject to our review; promotional items, bonus credits, and customized orders are excluded).
7.2 You may cancel proactively under the applicable rules; periods already provisioned and consumed, liquidated damages, and orders terminated early due to your own reasons are not refundable except where mandated by law or separately committed by us in writing.
7.3 If we terminate service due to your overdue payment or breach, we may dispose of the resource and billing account (including deleting the instance and its data), and may pursue you for the amount owed and reasonable costs of enforcement (including attorneys' fees and preservation costs, where recoverable).
Refunds, disclaimers, and limitation of liability
8.1 Refunds are governed by our published rules, any special order terms, and written responses via tickets/customer service. We may decline refunds in whole or in part for customized, promotional, orders marked non-refundable, orders already provisioned and consumed, or orders suspected of abuse or fraud.
8.2 To the maximum extent permitted by law, whether based on contract, tort, or otherwise, our aggregate liability to you for this service is capped at the net amount you actually paid us for the resource in dispute during the twelve (12) months preceding the dispute (excluding amounts collected on behalf of third parties and taxes); we are not liable for loss of profits, loss of goodwill, data loss, or indirect or punitive damages, except for death or personal injury caused by our willful misconduct or gross negligence, or other circumstances that cannot be excluded by law.
8.3 We are released from liability, to the extent permitted by applicable law, for performance failures caused by force majeure, acts of you or third parties, government action, upstream power/network outages, or audit or judicial measures.
Revisions and notice
9.1 We may revise these Terms at any time; revisions take effect immediately upon publication on the website, or on a future date stated in the notice. If a revision materially increases your fee burden or significantly restricts your rights, we will make reasonable efforts to give advance notice; if you disagree, you should stop using the service and settle any outstanding fees before the effective date, failing which you are deemed to have unconditionally accepted the revision.
9.2 You acknowledge that continuing to use the service or making a renewal payment constitutes irrevocable acceptance of the revised Terms.
Governing law and dispute resolution
10.1 The formation, interpretation, and performance of these Terms are governed by the law of the jurisdiction where Kvmzen's operating entity is registered. If you are a consumer and the mandatory law of your habitual residence is more favorable to you, that mandatory law may apply to those non-waivable rights, without invalidating the remainder of these Terms.
10.2 Disputes should first be resolved through negotiation; failing that, they shall be submitted to the competent people's court where the operating entity is registered. To the extent waivable under law or agreed by contract, you agree not to bring a representative or class proceeding regarding the same dispute that is not directly related to you personally, except as otherwise required by mandatory procedural law.
Contact us
We may deliver notices, invoices, and dispute-related documents related to these Terms to the email address registered on your account, dashboard messages, or SMS; such delivery is deemed effective upon sending, unless you prove the system was unavailable for an extended period. If you have questions about interpreting or performing these Terms, please contact us through the official channels listed on the Contact Us page or via a support ticket. We may not substantively respond to communications through unofficial channels, anonymous messages, or messages whose sender cannot be reasonably verified. For legal correspondence or service of judicial documents, please use the contact information published on this page.
Questions about these Terms?
For personal information handling, see the Privacy Policy; for billing and instance actions, see the dashboard; for legal or compliance questions, contact us through an official channel.