How we collect,
use and protect your information

1.1 This Policy applies to personal information processing arising from your access to the Kvmzen website, account registration/login, placing orders, use of the dashboard or instances, and communications with us.

1.2 On the same matter, if a specific pop-up notice, order confirmation, or feature-specific disclosure conflicts with this Policy, the dedicated text governing that transaction or feature controls. Subject to mandatory law, we reserve the right to interpret this Policy reasonably for compliance and contractual purposes.

1.3 This Policy works together with our Terms of Service; matters concerning the boundaries of service provision, suspension/termination, and limitation of liability are governed by the Terms of Service.

2.1 Information you provide directly: contact details, identity verification materials and communication content submitted during registration/login, ordering, invoicing, support tickets and customer service. You must ensure the information you provide is accurate; you bear sole responsibility for order failures or losses caused by false or incomplete information.

2.2 Information generated automatically while using the service: access and service logs, device and browser information, approximate location based on IP, operation records, technical metadata related to resources (such as instance identifiers, usage, and status), and network/connection-level summary information necessary for contract performance, fraud prevention and security audits.

2.3 Payment information: order amounts, payment channel receipts and reconciliation results are jointly processed by us and licensed payment institutions; sensitive payment details such as full card numbers are generally collected directly by the payment institution. For disputed charges or chargebacks, we may retain, to the extent necessary, transaction records and identity verification results needed to communicate with payment institutions and card issuers.

2.4 Do not submit passwords, private keys, or other people's unredacted personal information, or other unnecessary sensitive content, via tickets, chat or similar channels. We are not liable for any leakage or compliance risk arising from such submissions.

3.1 Subject to applicable law, we may use information for the following purposes (including where necessary to enter into and perform a contract, and other legitimate-interest scenarios, limited to what is needed to achieve the purpose):

• Account activation, order fulfillment, billing, reconciliation, invoicing and after-sales service;
• Technical support, ticket handling, and communicating with you about service matters;
• Identity verification, account security, fraud prevention, abuse detection, collection of overdue payments, and enforcement of the Terms of Service;
• System operations, capacity and quality analysis, product improvement and internal statistics (data may be de-identified or aggregated before use);
• Complying with laws and regulations, cooperating with lawful requests from regulators and judicial authorities, and processing necessary to protect significant legitimate interests such as life and property;
• Sending service notices and security/compliance alerts with your consent or as permitted by law; marketing messages will generally include an unsubscribe option, without affecting delivery of notices necessary for contract performance.

3.2 Where we reasonably determine that continuing to process information for the original purpose would conflict with this Policy or the law, we may adjust the scope of processing by ceasing use, anonymizing the data, or providing separate notice (as appropriate). To assert our rights, respond to disputes, or cooperate with regulatory investigations, we may retain and use relevant information beyond the original routine purpose for as long as necessary.

8.1 To the extent permitted by applicable law and not in conflict with our legitimate business interests, third parties' lawful rights, or our statutory obligations, you may request access, copies, correction, supplementation, deletion, withdrawal of consent (where applicable), or restriction of processing regarding your personal information, and may file a complaint with us.

8.2 You may submit requests via Contact Us or a dashboard ticket. We will respond within a reasonable period after verifying your identity and assessing the legitimacy and necessity of the request. We may lawfully decline requests that are malicious, clearly repetitive, or technically excessive, or may fulfill them after charging a reasonable fee where permitted by law and disclosed in advance. For information directly related to an ongoing fraud investigation, litigation, collection of overdue amounts, or administrative proceeding, we may defer our response until the relevant matter concludes or disclosure is legally permitted.

This service is intended for users with full civil capacity. If you are a minor, you must read this Policy and the Terms of Service together with a guardian and use the service only with the guardian's consent. If we have reasonable grounds to believe an account should be managed by a guardian without proper authorization, or that there is a risk to a minor's rights, we may suspend or terminate the relevant account and service, and delete or anonymize the related information as required by applicable law.

We take reasonable administrative and technical measures appropriate to our scale of operations to reduce the risk of information leakage, tampering or loss. Please understand that no network system can guarantee absolute security. Except where mandatory law provides otherwise, we are not liable, absent willful misconduct or gross negligence on our part, for losses caused by factors outside our control, such as malware on your own device, weak passwords, sharing your credentials with others, force majeure, or third-party attacks. In the event of a security incident that may affect your rights, we will notify and address it in a reasonable manner as required by applicable law, and may cooperate with authorized authorities to the extent consistent with confidentiality obligations and investigative needs.

We may revise this Policy from time to time. The updated version takes effect upon publication on the website (unless a statutory notice period, pop-up, email, or other separate notice applies). Without diminishing any mandatory statutory rights you have already acquired, if you continue using the service after the effective date, you are deemed to accept the revision; if you disagree, you should stop using the service and close/settle your account, and we may handle your account and data under the Terms of Service to the extent permitted by law. Disputes arising from your failure to read the announcement in a timely manner do not affect the revision's validity for users who continue using the service.

For inquiries or rights requests related to this Policy, please submit them via the published channels on Contact Us or the Help Center. We may respond in writing preferentially via email or a dashboard ticket; we may defer requests that cannot be identity-verified or that conflict with an ongoing enforcement or litigation proceeding.